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Emergency

Emergency

The security of the city's residents is a top-most priority for the Tel Aviv Yafo Municipality. The municipality takes serious measures to maintain the safety of every resident and visitor in all parts of the city, major attractions and residential areas alike. The Tel Aviv-Yafo Municipality operates several security and emergency systems and holds routine drills as part of an extensive training to ensure the security of the city in case of possible emergencies.

 

Emergency Phone Number
Police - 100
Magen David Adom - 101
Fire and Rescue - 102

 
 

Municipality Services in Times of Emergency

In the event of an emergency, the Tel Aviv-Yafo Municipality will continue to provide the city’s residents and visitors all of the essential services they require.

 

 

In addition, the municipality will supply the following services:

  1. Information regarding the security and/or emergency event and the relevant operating municipality services.
  2. The opening and operation of public shelters.
  3. Temporary housing solutions and absorption of residents whose homes have been wrecked in the emergency.
  4. Basic, essential services such as: healthcare, veterinary services and garbage collection.
  5. Operation of the educational systems, according to municipality and government decisions (kindergartens, schools, high schools).
  6. Constant, guaranteed water supply as necessary.
  7. Moral and physical treatment of affected individuals, groups and communities.
  8. Repair of damaged infrastructures and buildings.

 

The city is trained in the event of:

  • Weather events and natural disasters
  • Epidemics
  • Terrorist attacks
  • Water crises
  • Severe traffic accidents
  • War
  • Hazardous material situations. 
     

Emergency Facilities

The Tel Aviv-Yafo Municipality is fully prepared to operate various emergency facilities in cases of emergency:

 

  1. Short-term and long-term absorption centers for evacuated residents: The centers are intended to provide evacuated individuals (both residents and visitors) appropriate housing solutions, financial and other basic aid until the evacuated are returned to their residences or provided with a more permanent housing solution. 
  2. Public shelters and underground parking lots: In addition to private shelters, the public shelters and underground parking lots are intended to provide shelter to all city dwellers and are spread across the city.
  3. Emergency kit distribution centers: In case of an emergency, emergency kit distribution stations will be opened across the city and distributed under the authority and supervision of the Home Front Command.
  4. Warning sirens: The siren array was established and is activated by the IDF’s Home Front Command. In case of an emergency, warning sirens will be heard throughout the city in order to enable its residents and visitors to seek shelter or protect themselves via any other appropriate means.
  5. Blood donation centers and medical centers: In different emergency situations, Israel’s medicinal array will require blood donations. In such cases, the municipality and Magen David Adom (the Israeli equivalent of the Red Cross) will open blood donation stations in schools and other public institutions.
  6. Vaccination centers: In times of emergency and if deemed appropriate, according to the Security Ministry and Health Ministry regulations, the public will be vaccinated against epidemics. In favor of Tel Aviv-Yafo residents, vaccination centers will be opened and the public will be called upon to use their services.
  7. Stress relief centers: In these centers, psychological and sociological aid will be provided to individuals in a state of mental stress. Treatment will be provided by professional teams staffed by experts from the Home Front Command, the Health Ministry and the municipality.

 

 

Municipality Safety Measures: Preparation for Emergencies

 

  1. Reconstruction of Public Shelters: Multiple public shelters across the city have been reconstructed and refurbished. Currently, the municipality is planning to implement communication infrastructures in every public shelter, in order to connect the shelters to television satellites, Internet, etc.
  2. Preparation of Education Institutions for Emergencies: In case of an emergency, every education institution (schools and community centers) and its staff will be at the public’s service and will operate as vaccination centers, medical centers, emergency kit distribution stations, stress relief centers or blood donation stations.
  3. Operation of the Education System: The municipality will announce the continuation or cancellation of school days in the education system according to situational assessment, the recommendations of the appropriate security organizations and the mayor’s decision. In addition, all educational staff are drilled, trained and prepared to protect students and send them to shelter or to their homes according to administered regulations.

In addition, city institutions are instructed and trained to take measures such as fencing, distress alarm systems, first aid response, fire protection and warning response systems.


The security division holds extensive trainings for managers, educational staff and students - including drills. Many volunteers are trained throughout the city as community assistants in case of an emergency. If you would like to join as a volunteer, contact your local police.

Resident Preparation For Emergencies

 
 

It is highly important to know and be fully familiar with the municipality’s activities and systems in preparation for emergencies. However, it is just as crucial that the city’s residents be aware of personal responsibility as individuals and as families to handle situations of emergency.

 

 

7 Simple Steps You Should Take to Prepare for Emergency Situations Before They Happen

 

  1. Call the 106 call center and check:
    • What district administration do you belong to according to your residence? Where is it located and how can it be contacted?
    • What public shelters underground parking lots are in your immediate environment?
  2. Prepare your building’s communal shelter. Such shelters are defined as personal shelters- they are for you and it is your responsibility to act to prepare it for times of emergency. Detailed instructions can be found in the Home Front Command’s website or in the instruction manual(hebrew).
  3. Prepare the Mamad (residential security space) in your home according to instructions. Equip it with an emergency kit. The kit should include a radio device, water and food (per person).
  4. Guide your children or elderly relatives about adequate behavior in times of emergency. Make sure that they are familiar with the clear pathway to the security space, private shelter, public shelter or stairwell. Familiarize them with all necessary actions.
  5. Call the Home Front Command’s call center or go to their website for the "Family Plan” regulations in times of emergency.
  6. Get equipped with a security kit and act according to the Home Front Command’s instructions.
  7. Print out the list of relevant telephone numbers and website addresses attached at the bottom of this page, for any case of emergency.

How To Act In Case Rockets Are Hurled At The City

 
 

At the sound of a siren or an explosion, you must enter a security space within 90 seconds.


These are the safety instructions you should act according to at the sounds of an alarm/ siren:

 

 

  1. If you are indoors- enter the property’s security space within 90 seconds and shut all doors and windows.
  2. If you are outdoors- enter the nearest structure/ building within 90 seconds. If you cannot locate one within 90 seconds, lie on the ground and cover your head with your arms.
  3. If you are in a car- stop at the side of the road, exit the vehicle and enter the nearest structure/ building or shelter. If you cannot get to a shelter in the limited time, exist the vehicle, lie on the ground and cover your head with your arms. If you cannot exist the vehicle pull at the side of the road and wait for ten minutes.
  4. Abide all instructions provided by media outlets.
  5. Wait a full ten minutes before leaving the security space/shelter, unless the Home Front Command provides a different instruction.
  6. It is very important that you steer clear of unidentified objects or rocket shrapnel. Ward off all onlookers and immediately inform the police.

How To Act In Case Of An Earthquake

 
 

Dangerous earthquakes have struck the region and the State of Israel in the past, and experts predict that such earthquakes may recur in the future. It is impossible to predict when a strong earthquake will hit Israel. Nonetheless, preparation for natural disasters is essential.
Basic, important tips that will ensure your safety:

 
If you are in a structure/building when the earthquake hits, you must quickly move to a secure place.

  1. An open area- If it is possible to leave the structure/ building you are in within few seconds, exit immediately to an open area. This is especially significant if you are on a ground floor.
  2. A Mamad (residential security space) or a stairwell- if you cannot exit to an open area in minimal timing, quickly enter the security space at your home. If your home is not equipped with a Mamad, move to the stairwell and from there take the quickest route outside.
  3. When the earthquake is over, you must move to an open area (especially important to those residing in high-rise buildings).

More safety instructions and information can be found at the Home Front Command’s website.

Public Aid Sites: In case of an earthquake or any other natural disaster, the municipality of Tel Aviv-Yafo will open and operate public aid sites. The public aid sites will supply basic services such as: information, food distribution, water distribution, first aid stations, volunteer recruitment and the distribution of necessary basic equipment.

Israel And Tel Aviv-Yafo Firefighting Services

The municipality of tel Aviv-Yafo is fully prepared to protect its residents and visitors in case of a fire.

Our firefighting services are trained to:

  1. Fight fires.
  2. Handle hazardous materials (fuel, oil or toxic substances spilled at open areas or residential areas).
  3. Handle floods.
  4. Rescue and evacuate individuals stuck in elevators or locked inside buildings.
  5. Evacuate people from traffic accidents sites (persons trapped within vehicles, etc.)
  6. Rescue animals in distress.
  7. Rescue and evacuate individuals from debris and ruins.
  8. Provide security at public events.
  9. Provide annual reviews for business establishments and required training for businesses, companies and individuals.
  10. Conduct fire investigations and provide expert opinions (for insurance requests).

 

The above services are provided to residents either free of charge or at a subsidized cost.
Additionally, for a small fee, residents can receive counseling services in the following areas:

  • Fire prevention for residential areas
  • Fire prevention for businesses
  • Advice and guidance on fire safety techniques

 

Fire Training for Businesses:
Tel Aviv-Yafo business owners are required to learn about fire prevention and safety. The Tel Aviv-Yafo Municipality holds training for businesses. Training sessions take place each week in small groups and the training process takes approximately 4 hours to complete. Training is held at the Central Fire Station on Even Gvirol Street corner Shai Agnon Street. 

Security And Emergency Services Branch

Contact- David Aharoni
Address- 69 Even Gvirol Street, municipality building
Telephone- 03-5218425
Fax- 03-5216422
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